"Good on the day, awful aftercare."

About: Manchester Royal Infirmary

Visited Gastro and Liver at the beginning of April due to an ongoing bowel problem. Everything on the day was good. The aftercare is absolutely non-existent. I received a call about a fortnight ago to say my stool sample showed I had a vitamin deficiency and was told they would write to by GP to recommend a specific supplement and that I needed to be checked for polyps, IBD and Crohn's. I could not really understand the registrars accent so asked for a call back to clarify the information so that I could perhaps find a specific food to eat whilst they wrote to my GP. It's been over three weeks and my GP has heard nothing. I've tried calling the number here, the switchboard and direct numbers I've found online for over a week. It constantly rings or goes to a voicemail. Nobody returns the calls. So I'm sat here with a vitamin deficiency, but I don't know what and neither does my GP and they're not answering the phones. I'm currently on hold again and have been for 10 mins whilst the switchboard is trying every number they can find. It's a disgrace. I tried to call PALS at 4pm and they're not answering either!

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your kind comments about the treatment you received when you attended the hospital at the beginning of April. However, we are very sorry to receive your comments and concerns via the Patient Opinion website about your after care. We were particularly concerned to read that you have had difficulties in contacting the department and that no one returns your calls. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. We apologise if your call to Patient Advice and Liaison Service (PALS) was not answered, but if you are willing to contact them again on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you and we will arrange for you to be contacted.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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