"No birth dignity"

About: Leicester General Hospital

After my waters broke at home and after calling the hospital for examination i was sent home with contractions after informing the midwife that i felt them and this was my second pregnancy. I had no option and was sent home and advised to take paracetamol and a hot bath. Within 30 minutes at home with excrutiating labor pains i managed to call the ambulance service and my child was delivered outside the house, in the ambulance that was naturally super cold on a spring morning day at 8 am. Super grateful for the gas provided by the ambulance crew and their super support to make the most of the situation. But, upon being informed both by my husband and the ambulance crew there was no arrangements for both me and my child and we were both left at the maternity entrance ward for some time before being buzzed in. Even though there was plenty rooms available i was allocated to the room next to where all the construction work was being completed for the new birth facilities. After both me and my baby suffered from hypothermia i was left on my own with the construction work noise for distraction. Under normal circumstances i would have left, because i was unconfortable, the noise was getting to me as i was unable to hear anything been said to me (no, i am not making it up) all members of staff commented on it. After my shower i was left with a blooded bed and no option to have either a drink or anything to eat. So, after the ordeal I had to change my bedding, removing the sheets from the cupboard, so some dignity was restored to me. Only the kindness of my midwife restored my faith in human kindness and that jacket potato had a "different taste". Even though i was very tired and weak i was very relieve to see my husband to whom i just felt safe and felt i was not been treated as an inconvenience anymore. Because of me loosing trust on the way the staff dealt with me i had to go to emergency services 2 days after my child was born as she was developing an hernia and jaundice From my experience there was a couple of things that i could pick up: 1- some midwifes were being so overworked that the joy of their job was no longer visible 2- some midwives could not be bothered to do their job, because they felt entitled to have a rest 3- the place was filthy and urine samples were left on counters for far to much time 4- there was no care during or after what is supposed to be a "woman's ultimate growth experience" 5- the saddest thing of all though is the fact that as a taxpayer i have no option to opt out my contribution on the NHS and as a professional i am unable to see any professionalism on the people dealing with me. As with any job there are good and bad employees, but if the team's moral is low because they are being unfairly treated or overworked that is felt by the patient and that is simply not acceptable.

Story from NHS Choices

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Response from Leicester General Hospital

Dear reviewer, I am incredibly disappointed to read about your birthing experience at Leicester General Hospital and I’m very sorry that you did not have a positive experience like so many other ladies do with us. but We do appreciate the time you have taken to share your feedback, and would like the opportunity to learn from your experience in order to improve the maternity service. If you could please email Marian Parrish, Maternity Ward Manager at marian.parrish@uhl-tr.nhs.uk with your full name, DOB, address and contact details, we would like to arrange a meeting with you and our senior midwife at Leicester General Hospital to discuss the issues you have highlighted in more detail. Kind regards Elaine Broughton Acting Head of Midwifery Leicester’s Hospitals

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