"Another amazing experience of treatment and care..."

I have been overwhelmed by the care and treatment I have received over the last 18 months at the QE Hospital. After my latest visit yesterday I am even more in awe of the what you achieve. My latest visit was to get a lump checked and removed this was all done within 24hours of me phoning the skin oncology team to let them know of the lump! Even though yesterday was the busiest I have seen the outpatients clinic you dealt with my issue in the most efficient caring and compassionate way that simple words cannot do justice to here. Thank you to the whole team to the receptionists and CNS's the Dermatologists and the Specialist Nurse Practitioner, who all made extra time in there already hectic schedules to deal with me. Thank you all and it is so reassuring to know that I have such a dedicated and professional team to support me.

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Response from Queen Elizabeth Hospital Birmingham

UHB Replies 02/05/14 Thank you for taking the time to provide feedback on your experience of the Dermatology Service at the Queen Elizabeth Hospital Birmingham, and for your very kind words about our staff. We are delighted that you had such a positive experience. Your comments have been passed onto the senior staff responsible for these services; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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