"Very poor"

About: Royal Cornwall Hospital (Treliske)

My elderly mum was admitted to Treliske about a month ago, from the beginning we knew the admission was going to be a struggle. We were warned to ensure we spent as much time visiting as we could spare. This advice proved to be true , each visiting time there were constant interuptions with doctors, medicine , blood pressure checks etc along with meals just being left and collected when untouched, mainly due as many of the elderly patients could feed themselves. Our mum was discharged after being distressed for 4 days , rushed through due to bed shortages , sent home with a care plan/support plan that was not activated for 3 working days. Mum was on a ward with elderly people wandering around , some trying to escape , some nurses tried their best but the ward was clearly understaffed and run by a sister who just bellowed orders at staff and patients alike.

Story from NHS Choices

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Response from Royal Cornwall Hospital (Treliske)

We are disappointed when any patient's or carer's experience of our services does not meet their expectations. We would always wish to look into any concerns and encourage patients or relatives to raise these at the time wherever possible. We are unable to respond to indivdiual complaints online but if you would like us to come back to you directly, please contact our Patient Advice and Liaison Service: pal.service@rcht.cornwall.nhs.uk.

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