"Inconsistent information and lack of treatment or..."

About: Queen Elizabeth Hospital Birmingham

Following admission to ward 518 from A&E via CDU none of the care/treatment discussions for my mother who struggles with vascular dementia appear to have been followed up and the information from both doctors and nurses has been worryingly inconsistent. She has been allowed to sleep through meal times, eaten very little and not given regular medication required. Water is provided in an off putting red jug with a red glass that is most unappealing. The great fall back food of toast is banned so not available.Despite providing own nightgowns and underwear hospital gowns and incontinence pads have been used for convenience. My mother's condition has continued to deteriorate rather than improve and we have been told that despite being clinically unwell she will be discharged to another ward without any proper assessment of whether or not she requires continuity of care. Palliative boosts of vitamins are being offered in place of proper care and nourishment. There is no stimulation offered so people sit staring at walls reading signs above the bed and counting light fittings. Funding for TVs/radios missed this ward.

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your mother’s experience on Ward 518 at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear about the experience your mother is having whilst on Ward 518. Your feedback has been forwarded to the Ward Manager and the Matron responsible for this ward. They would welcome the opportunity to discuss your concerns further so that they can take immediate action to improve your mother’s experience while she is still being cared for on the ward. We would therefore urge you to make contact as soon as possible. You can make contact with the Ward Manager or Matron via the ward, alternatively the Patient Advice and Liaison Service (PALS) team would be pleased to assist you with this by making the necessary arrangements. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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