"All good - then bad"

About: Worthing Hospital

I was referred to the ENT Outpatients by my GP and attended on four occasions when I received good attention from all staff concerned - although the doctors didn't really seem to agree on what the problem was with my ear! On the fourth visit the doctor sent me for a hearing test which showed that I had a dead ear and other symptoms which caused him to request an urgent MRI scan, which I had ten days later. I was also booked in to attend the out patients clinic two weeks later. However, two days before this appointment a message was left on my answer phone telling me that the appointment was cancelled and I would be notified of a new date. This person did not say who they were or where they were calling from - I could only work out what they were cancelling because that was the only appointment I had. This was two weeks ago and I have heard nothing from the hospital since. I have tried calling the appointments department who tell me that they can't do anything and I need to speak to the consultants secretary. I have left messages on three different extension numbers but no-one calls back. As you might imagine, I am most anxious to know the results of the MRI (a friend suggested that they would call me if there was something bad but I have serious doubts about that in view of the two weeks silence - perhaps everyone in the department is off sick?) and, as I am due to go on holiday in less than two weeks, need to know if I have to cancel my plans - I certainly don't feel well enough to travel but need a doctors say so to make the final decision. I am worried that somehow I have got 'lost in the system' and am not receiving the ongoing treatment my condition requires. It is a shame because I was forming a good opinion of the hospital treatment.

Story from NHS Choices

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Response from Worthing Hospital

Thank you for taking the time to leave us your feedback, we are sorry to hear of your recent experience of our ENT services. The NHS Choices website is anonymous, and your details are not shared directly with the Trust. We would like the opportunity to discuss the issues that you have highlighted and would encourage you to contact the Trust directly as soon as possible so we can thoroughly investigate. You can do this by visiting our website www.westernsussexhospitals.nhs.uk/contacts/pals/, calling our PALS department on 01903 285032 Or emailing us at PALSWorthing@wsht.nhs.uk 01243 831822 or emailing PALSChichester@wsht.nhs.uk

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