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Maternity appointment line horror

Story from nhs.uk

"Maternity appointment line horror"

About: Queen Charlotte's Hospital

How is anyone on hold for 2 hours and no one picks up the call? All you keep hearing is you are next inline for 2 whole hours?! It is an appointment booking line, your appointment is not over the phone. what happens if you have to contact the hospital in an emergency? This is wrong and unconscionable. I am obviously a patient person or it would not have taken me two hours before I gave up. Sort out your phone lines, it is a serious problem!

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Responses

Response from Queen Charlotte's Hospital 10 years ago
Queen Charlotte's Hospital

Submitted on 28/04/2014 at 17:03
Published on nhs.uk on 29/04/2014 at 04:00

Imperial College Healthcare NHS trust is concerned to read of your experience. The antenatal clinic at Queen Charlottes & Chelsea hospital has experienced a high number of calls at a time when the hospital IT system has migrated to a new improved system. To manage the number of calls and to ensure that calls are answered in a timely manner, additional staff have been allocated to the antenatal clinic. We apologize for any inconvenience you have experienced

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