"A consistent problem"
About: Princess Alexandra Eye Pavillion Princess Alexandra Eye Pavillion Edinburgh EH3 9HA
Posted by JEKI (as ),
I am happy with the care my son receives when he attends the Orthoptics department, however not with the ability to communicate with the department. We are routinely sent an appointment letter, however if the appointment is not suitable, it is almost impossible to make contact with the department to change it.
Every time I call the number (this is in different months in relation to different appointments) I am in a queue of up to 10 people or diverted to an answering machine. I appreciate that staff are busy but this seems to be a consistent problem. It is important, so that appointments are not missed and time wasted, that patients and their families can reach the department.