"Emergency treatment for my 7 year old son"

About: Russells Hall Hospital

I don't usually write reviews, however, on this occasion the staff on c2 at Russell's Hall, the consultants and surgeons have been fantastic in every way. My son needed emergency treatment last week, from being admitted to being in theatre was very speedy, efficient and done with professionalism. At every point we were consulted, my son was spoken to like an adult and was informed what action would be taken, in his words, he wasn't worried because he knew they would take care of him, we also knew that too. Also the after care has been brilliant a community nurse has been out to see him, what a wonderful service from the NHS. Thank you for taking care of our precious boy.

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Response from Russells Hall Hospital

Thank you for taking the time to post feedback about your son’s stay on our children’s ward. We understand how difficult it can be when a child needs emergency treatment in hospital, so we are pleased to know that we made the experience as worry free as possible for your son and that our staff looked after him so well. It is essential that our patients and families feel fully involved every step of the way. It is great to hear that you felt you were kept so well informed during your son’s treatment. We have passed your wonderful comments on to the teams involved in his treatment and follow up care.

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