"absolutely brilliant!"

About: Harefield Hospital

From the start to the finish we received excellent care. It was such a shock for our family for my husband to suddenly need heart surgery, he had always been so healthy! The doctors spent enough time with him to make sure we, as a family, understood all the risks. All our questions were answered well. Being in recovery was a wonderful experience, he was looked after by a nurse who not only had the responsibility of looking after him for two days but was also running the whole unit, and what a busy unit it was! Patients appeared to be coming in and out every few minutes. She treated my husband with the utmost care and dignity as well as all the other patients and relatives. She seemed to find time for everyone. He was only in HDU for a night and then back to Maple ward. The ward staff were lovely and nothing seemed too much bother He was home in 6 days and back to his normal self in a month. We cannot praise Harefield enough, without the wonderful staff my husband would not be with us now. Keep up the good work!

Story from NHS Choices

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Response from Harefield Hospital

Thank you for providing such wonderful feedback! Our staff truly appreciate hearing how the care they provide has a positive impact on a patient’s recovery and we’ll make sure your praise reaches the nurse on HDU. There is no doubt that Harefield is a busy place, but staff understand the shock and anxiety that patients and relatives can experience in hospital and therefore the importance of taking the time to fully explain treatment options. Great to hear that your husband is doing well after his surgery. Wishing you both all the very best.

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