"Chest Clinic"

About: Hull Royal Infirmary

I was given an appointment almost three months after going to my local G.P. It was my first time in attending the hospital and did as was requested in my appointment letter by self-checking in, or attempting to. The machine informed me that there was not an appointment made for that day which was a little disconcerting. I made my way to the Chest Clinic and waited, and waited. Eventually I was taken to have health checks breathing etc. and again waited and waited. Over an hour after my appointment time I was called in to see as I thought Professor only to be told that he had gone and another Doctor was seeing me. I found the whole experience frustrating to say the least and would love to know what was the emergency that stopped me from seeing the person I was appointed to see. No explanation was given me.

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the chest clinic and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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