"My mother-in-law was admitted ..."

What I liked

My mother-in-law was admitted to Addenbrooke's on Christmas day after collapsing in a restaurant. Following an excellent response and service from the East of England ambulance service, the treatment she received at Addenbrooke's was excellent. The staff were kind, considerate, patient and professional during a difficult time. None had chosen to work on Christmas day but the atmosphere was business as usual with a prompt and efficient service. The toilets in A&E were about as clean as I've ever seen in a hospital - everything works by sensor to minimise infection - and generally the whole place looked well cared for.

What could be improved

Small point but as it was Christmas day all the canteens and cafes were shut. This was a shame as we were there for five hours eventually - maybe next year get volunteers (WRVS?) to come in and provide hot drinks for people who come in with A&E cases or bring in relations/friends as emergencies?