"appalling treatment urology team"

About: Royal Derby Hospital

I have been a patient of The Royal Derby Urology team for 2 and a half years. . I thought I was receiving great care until my last 2 visits one by a consultant and one by the specialist urology nurse both who couldn't have actually got me out the door fast enough. They basically said I had to put up with never passing urine again..I went to see my gp who was as annoyed with me being fobbed off as I was. She has since referred me to a different hospital and I am now having to face surgery miles away from home and my family all it would have taken was one simple test to find out what is causing my problem. I hope the 2 people in question are proud of themselves for treating me this way as I will never forget that they have treated me like a second class citizen.

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Response from Royal Derby Hospital

Many thanks for providing us with this important feedback regarding your recent expereince as a patients within our Urology services. I was extremely disappointed to hear of your plight and would like to offer our sincere apologies for the upset caused to you on this occasion. We would be very happy to look into these matters further, but to do this we would need more details. If this is something you would like us to do then can you please contact our Patient Advice & Liaison Service (PALS) on Freephone 08007837691 or via email on dhft.contactpals@nhs.net and once we have more information allowing us to investigate these matters, we can respond back to you more fully. Once again, many thanks for taking the time to provide us with this feedback, as this offers us the opportunity to review our services and practices so we can implement improvements wherever possible. Kind regards, Miss Deborah Furness, member of the Patient Experience Team at the Derby Hospitals NHS Foundation Trust

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