"Repeated phone calls "

About: Locala Community Partnerships CIC / Kirklees integrated community equipment service (KICES)

(as a relative),

My father was dying and a hospital bed was delivered to our home, amazingly the poor delivery guy was alone with ten stone steps to drag a heavy bed, wheeled commode, overbed table and propad cushion...he had to dismantle the bed outside to enable him to lift it...we just thought it was disgraceful he had to do all this alone.

After my fathers death we informed the company to collect these items, we received calls telling us more equipment was on its way to us....they had no idea he had died! although the office had been told...and yet another call to add more distress to my mother......the equipment was fantastic...but we think poor communication within the office needs addressing considering they are dealing with terminally ill patients.

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Response from Nigel Grimshaw, Complaints Manager, Locala Community Partnerships

little imp,

Thank you for taking the time to post this feedback at what must have been a difficult and distressing time and my apologies for any upset caused.

If you wish to contact me, I would be more than happy to look into the problems you faced in more detail (07904 193944) to help us make improvements. Please note that Locala ceased to be responsible for providing equipment from 1 April this year, in which case I could pass on the details to the new company if you wished.

In the meantime I hope you have had no further problems and I thank you again for taking the time to post your comments.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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