"Efficiency Organisation Kindness Communication"

About: Queen Alexandra Hospital

I wish to express my thanks to all staff at Q A for looking so well after me from the moment I arrived in ward D6 for a wrist operation. Nurses had a soft, friendly, caring approach, the hand surgeon and his team who came to see me before the operation to keep me informed of all procedures and again after recovery were most kind and professional. I was terribly anxious and apprehensive when I arrived; the staff's humane and comforting manners made me feel better and safer. Everyone was extremely busy but what amazed me is the fact that everyone seemed to have the great and most valuable quality of giving quality time to each patient individually; this total commitment and professionalism were most laudable. Thank you again to all staff.

Story from NHS Choices

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Response from Queen Alexandra Hospital

Thank you for taking the time to write in and tell us of your positive experience. It is great to see that by the team's enthusiastic and comforting personalities, it made your wrist operation all the more easier. Once again, thank you for taking the time to share your thoughts on your recent time at Queen Alexandra Hopsital.

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