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How can such a great place get 'only' 3 stars?

Story from nhs.uk

"How can such a great place get 'only' 3 stars?"

About: Medway Maritime Hospital

Unfortunately, having cancer, I have to spend a great deal of time here. Every time, it is just fabulous- no other word for it. What a great hospital and how do the staff keep up their humour, friendlyness and professionalism?- it should be a model for everyone. Super!

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Responses

Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust 9 years ago
Suzanne Brooker
Head of Patient Experience,
Medway NHS Foundation Trust

Submitted on 29/04/2014 at 11:42
Published on Care Opinion at 12:04

Dear Eugene thank you for your personal account of the service we provide.

It is welcoming to hear such positive reviews about our cancer services at a time when the hospital is under such scrutiny. The contribution that staff make to the pateint experience is a testimony of their commitment and professionalism to do their very best so thank you for taking the time to comment.

I will ensure the staff are made aware of your feedback.

Suzanne Brooker

Head of Patient Experience

01634 830000 ex 5175

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Response from Medway Maritime Hospital 9 years ago
Medway Maritime Hospital

Submitted on 30/04/2014 at 13:20
Published on nhs.uk on 01/05/2014 at 04:00

Thank you so much for taking the time to give us your feedback, it really means a lot to staff and I’ll ensure they receive your comments. Alison Griffiths Macmillan Head of Nursing/Matron

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