"Rude Stroppy and Abrupt Staff"

About: Ashford Hospital

Lousy communication with NHS services means that I did not know that I could only see a nurse at Ashford Walk In Centre. I have a serious complex illness that was given no consideration when presenting with a mutated form of shingles. The receptionist was unbelievably curt and rude when I simply asked for an appointment with a doctor. The nurse I did see didn't have a clue about ME and how lowered immunity means catching or resurrecting infections easily. I take people as I find them, I do not pre-judge, but this level of rudeness and lack of respectful communication blew me away. Why should I be treated in such a manner when feeling horribly ill over a Bank Holiday and mistakenly thought that a walk in surgery was the best place to go? I find it hypocritical that the staff are permitted to be as rude and abrupt with you as they like (without swearing), but point this out to them and not only did they lie and deny it but send for security!!!!! Ridiculous that I have to put 'don't know' for which department did I visit as this site did not list Walk In. Really the NHS has become so inept.

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Response from Ashford Hospital

Ashford Walk In Centre is not run by Ashford and St Peter's Hospitals but by Greenbrook Healthcare, I forwarded your post onto them and they have responded with the below. Many thanks. "We are very sorry to learn that this you were unhappy with your experience at Ashford Health Centre. Our staff work hard to provide a good service and are disappointed when a patient feels that we have failed to do so. If you would like to contact our Business Manager Cathy Makepeace directly by telephone - 01784 884000 - or post - Ashford Health Centre, Ashford Hospital, London Road, Ashford TW15 3FE, we will be happy to carry out a full investigation into your concerns."

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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