"Poor experience of Patient Transport Service"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

I have had to use the Patient Transport Service over the last three months and I have to say that my experience is a catalogue of missing appointments and no shows.

So far out of 4 uses of the service 1- on time; 2 - lates causing me to miss appointment time; 1 - no show meaning that I missed the procedure, I had battled long and hard to get the appointment and was so frustrated that I carried the procedure out myself (against medical advice).

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear BristolPete

Thank you for taking the time to share your experience. I am sorry to hear that the Patient Transport Service has not been meeting your expectations.

We would like the opportunity to look into your concerns to ensure that we continue to improve the services we offer.

May I please ask you to contact the Patient Experience Team on 01392 261585, or email patientexperience@swast.nhs.uk, at your convenience, to supply more detail to enable an investigation to take place.

Thank you again for providing feedback for the service.

Kind regards


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