"Consultants need some training ..."

About: Calderdale Royal Hospital

(as the patient),

What could be improved

Consultants need some training in patient care - other than clinical care. On all my visits, I have had to work very hard to get questions answered. On many occasions, it felt as if I were having to make the consultant stay in the room until I had all the information I needed.

On one occasion, I was given my medical notes to carry to another room and, as I scanned through them, a member of staff snatched them away from me, shoved them in a paper bag and tried to seal the top with sticking plaster! I took them back and advised her that they were MY notes and I had every right to look at them, but she more or less chased me down the corridor to retrieve them.

Story from NHS Choices

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Response from Calderdale Royal Hospital

We are sorry to hear of your concerns about the care you received. If you think it would be helpful please could you contact our Patient Advice and Liaison Service (PALS) on 01422 222417 to discuss your concerns so that we can look into them for you. Alternatively you can e-mail pals@cht.nhs.uk

Many thanks

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