"Westwood ward"

I've recently stayed in the hospital for 12 nights & this was the first time I've ever stayed & had treatment for my anxiety and depression. I am very disappointed in the level of care & respect to myself and other patients. Myself being more aware of what was going on around me with how staff treat the other patients was shocking & upsetting , also witness by my family & friends. There is no support from staff & to be honest they seem to just come for the pay from work & not do there jobs in the correct manner. If you are working with people with all different mental health issues , then surely they should be able to deal with the most simple of things like common sense and compassion. On a positive note there was a handful of staff that worked well & tryed there best. I do believe changes need to be made asap for the welfare of the patients before more damage is done to them mentally.

Story from NHS Choices

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Response from Wayside House - Trust HQ

Thanks very much for leaving your comment. I am sorry to hear the views you describe. It is good to hear that you feel at least some of the staff worked well. If there is any way you can tell us more so we can help improve the service provided, or if there are any aspects of your care you would like to discuss further, please contact our Patient Liaison (PALS) team, who will be glad to discuss your care with you in confidence. You can contact them at pals@covwarkpt.nhs.uk, or at 0800 212 445 (Freephone) or 024 7653 6804.

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