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Difficulty getting hold of the appointments department

Posted By tjd

"Difficulty getting hold of the appointments department "

About: Manor Hospital

(as the patient),

I am sick to death of being put through by the operator. After a total of 3 hours 52 minutes, we have still not got hold of anyone to speak to. Right brassed off. This feels like such a waste of time. I would like Walsall Manor to be investigated, to show the truth about what a terrible service they offer!

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Responses

Response from Walsall Healthcare NHS Trust 9 years ago
Walsall Healthcare NHS Trust

Submitted on 16/05/2014 at 08:25
Published on Care Opinion at 10:46

We're sorry to hear that you've had trouble getting through on the phone, this is clearly not the length of time you should be expected to wait to speak to somebody. We would like to investigate this. If you could possible call our Patient Relations Team with the time and date of your call, we can look into this.

Patient Relations: 01922 656463 or email: patientrelations@walsallhealthcare.nhs.uk

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Response from Manor Hospital 9 years ago
Manor Hospital

Submitted on 08/09/2014 at 11:06
Published on nhs.uk on 09/09/2014 at 04:00

Thank you for taking the time to share your concerns. It is not acceptable that you had to wait for that length of time to speak to a member of our team. I will ensure that your comments are passed onto the switchboard department and apologies for the service on this occassion.

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