"After Care"

About: Hospital Of St Cross (Rugby)

I had thr in February on Cedar Ward the staff were kind and caring but no consultant came to see me after the op. Or before discharge but what worries me most is my follow up appt. Which I was told would be 6 weeks when I got the appt. It was 12 weeks when I phoned up to query this I was told my appt. Was now 2 weeks later making it 14 weeks this is vert worrying as I don't know what I should or should not be doing as the leaflet says "at your consultants discretion" I have rang appts. Dept. But they say they can't do anything I have asked to speak to someone for advice but they did't know who I could speak to they tried to put me through to consultants secretary phone rang for 10 mins then another 10mins in the end she gave me direct number for secretary I tried several times phone rang for 10mins each time but no answer. My GP has been good helping me ,also I had to ring for district nurse as I got bad infection and she asked me where my after care plan was I said I hadn't been given one only discharge letter for GP. I am happy with the care I got while in hospital but I think 14 weeks is far too long for follow up appt. My daughter had the same op in June and had 6 week appt. Arranged the day after discharge so why can't I?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hospital Of St Cross

Thank you for providing feedback on your procedure at the Hospital of St Cross in February 2014 and giving a five star rating for your experience. You are complimentary about the care you received whilst on Cedar Ward but it is discouraging to hear about the subsequent difficulties following discharge. Especially when your daughter had the same procedure but had a more positive experience. I apologise for the lack of contact you have received since your operation and would welcome the opportunity to discuss your concerns with you and try and get some answers to the questions you have raised. If you feel this would be useful please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story