About: The Great Western Hospital The Great Western Hospital Swindon SN3 6BB
Posted by A while for a smile
I had an Emergency Optometrist appointment due to extreme eye pain. The doctor I saw was with very little exception one of the most rudest Doctors I have ever been treated by. His customer care was terrible. He spoke to me as if I was an inconvenience to him. He spoke at me, not to me or even with me. Any question I asked, he was quite dismissive. I was in pain and he was very unsympathetic and very short with me. His customer care left a lot to be desired. I mentioned to the reception staff of his attitude and I was told 'I bet I know who you saw... Oh yes, you are not the first to say that!' I understand that he had probably a busy day, but general courtesy is not a lot to ask. I must say that everyone else involved in my care was very good and they could not have done more for me.