"10 out of 10 again......"

About: Crowborough War Memorial Hospital

I was hoping that I wouldn't have to make another trip to Crowborough minor injuries unit (with two small, highly active children, we've had a few!), but my daughter had a fall and cut her chin on a radiator. Despite it being a small puncture wound, she was glued and steri-stripped back together within an hour or so (being the Easter holidays I anticipated a much longer wait!). When my daughter had an accident and knocked three of her front teeth clean out and two more up into her gum, we were seen immediately, followed up by surgery at East Grinstead hospital the following morning. It was a rather harrowing experience, but the staff were so calm and acted so quickly on providing her with the best care and comfort. I cannot express my gratitude to the staff and to the trust for the fantastic facility that we have, right on the doorstep. It is such a beneficial service, covering such a wide area, which alleviates the pressure on the nearest A&E departments at the main hospitals and also cuts waiting times down to a minimum. What a truly amazing service!

Story from NHS Choices

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Response from Crowborough War Memorial Hospital

Thank you very much for your kind words about the care and prompt attention your daughter received at Crowborough Minor Injuries Unit. It’s always pleasing for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. I will ensure that your gratitude and kind words are shared with all the staff concerned.

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