"Wonderful care"

About: Queen Elizabeth Hospital (Birmingham)

I don't know why I didn't do this review year ago, when I was admitted! I was brought in by ambulance as an emergency , having a heart attack . Not only were the paramedics exemplary and certainly saved my life ( I have commended them separately to the Ambulance service ) but from the moment I was received to the moment I left a few days later, treatment was fast, efficient , good humoured and all that one could wish - well maybe I could have done without one of the heart ward doctors saying "now this is going to hurt" and then going away for 15 minutes before she came back and did the thing , which did indeed hurt . Still, not much to complain about I guess . Down in the 'stent shop' where they first take you, I don't remember much , except that I actually felt safe, despite all the stuff going on, just like the tv! Up in the ward, great nursing, and doctoring and explanations about damage to heart and drugs and all the sort of stuff you need to leave with . And afterwards , the Cardiac Rehab programme, absolutely free and very, very good , great gym, lectures and follow up.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience of the Cardiology service at the Queen Elizabeth Hospital Birmingham, and for your very kind words about our staff. We are delighted that you had such a positive experience. Your comments have been passed onto the senior staff responsible for these services; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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