"Surgery and aftercare"

About: Wythenshawe Hospital

I had the common underbite corrective jaw surgery as part of my last orthodontic procedure. I told them I had allergies to certain medicines and they still carried on giving me them while lying in a hospital bed. Even worse when I got home, I came out of loads of rashes and extremely sharp bowel pains thanks to penicillin. One of the night nurses seemed very nice and caring, but the day nurses seemed too busy for anything. Nurses didn't have time to take my neck drains out and sent me to have facial x-rays done, yet clearly I couldn't move my head at all with them in. That was a waste of time, really. So they sent me back to my ward again, though next time round they just told me to walk to and from the x-ray department by myself but I barely knew the hospital. They continued to give me solid food for meals when you could clearly see that I've just had jaw surgery. I arranged to have another post-surgery check-up which never happened as they started referring me to the plastic surgery clinic instead of the maxillofacial, when I got that sorted out, the surgeon kept cancelling the appointments to the point where I didn't know where I was up to. Apparently afterwards I was referred back to my GP despite not having any checkups and it was an orthodontic procedure??? Over a year later I still continue to get a lot of jaw aches, pains, cracks, clicking, earache, tinnitus, and my underbite is slowing coming back. I have mentioned some of the issues about this with my orthodontist at my original set hospital, it was just a shame I couldn't have had my surgery done there instead. They seem more organised.

Story from NHS Choices

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Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. Please accept our apologies for the delay in responding. We are extremely concerned to hear of your experience at Wythenshawe Hospital and we would like to offer our apologies. Your concerns will be forwarded to a senior manager at the hospital. However, we would encourage you to contact the Patient Experience Team on 0161 291 5600 or via email at pls@uhsm.nhs.uk so that we can fully investigate the issues you have raised and respond to you personally. Kind regards The Patient Experience Team

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