"My Stay At North Downs Hospital"

When I arrived at the hospital the first impression was very reassuring, I was introduced to a Nurse I was given her name straight away and was informed she would be looking after me and taking me to my room. When I got to my room I was shown where everything was and was informed if I needed anything to just call. I was then introduced to another nurse, I also see my Dr who was going to be carrying out my op along with others.They all made me feel relaxed, and kept me well informed. I went down to have my op, when returning to my room I was monitored I was in a lot of pain and sick. In no time at all a Dr came to see me, and arranged for a ant-sickness injection, and a pain killer . My partner was allowed to stay with me the whole time apart from the going for my op. Excellent communication, clean, friendly staff. I can honestly say I could not of been treated any better. No one likes going into hospitals however if ever I needed to this is the hospital I would recommend and want to be at.

Story from NHS Choices

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Response from North Downs Hospital

Many thanks for these comments in relation to your admission at North Downs Hospital. I am pleased that we were able to reassure you and keep you informed of everything that was happening during your stay with us. We pride ourselves in ensuring that we create an atmosphere at the hospital which allows patients to be as relaxed as possible in what can be a worrying and anxious time.

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