"They couldn't have been any better"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I am 90 and my husband is 92. We both had bad falls at the same time. I hit my head on a concrete floor and although I wasn't bleeding, I suffered a nasty bash on the back of my head.

The paramedics came very quickly within 10 minutes and couldn't have been any better. They waited with us until the doctor came and then stayed with us afterwards to make sure we were both ok.

I just wanted to say thank you so much to them.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Way48

Thank you for taking the time to share your experience. I hope that both you and your husband are recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients, and their families, when they need us most.

I would like to be able to pass your thanks onto the staff who came to your aid. In order to do this I will need to know the date and address that the ambulance attended. Could I ask you to contact me, at your convenience, at laura.martin@swast.nhs.uk?

Kind regards


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