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Sectioned - surprisingly not the worst experience...

Story from nhs.uk

"Sectioned - surprisingly not the worst experience..."

I have longstanding trauma-based mental health problems. Sectioning was inevitable at some point during crisis and today it happened. Treated with exceptional courtesy and respect and my needs met with the best possible outcome. Very grateful for being treated well and appropriately.

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Responses

Response from Bill Berry, Patient Experience Manager, Patient Public Involvement Team Organisation and Community Directorate, South London and Maudsley NHS Foundation Trust 9 years ago
Bill Berry
Patient Experience Manager, Patient Public Involvement Team Organisation and Community Directorate,
South London and Maudsley NHS Foundation Trust

I work in the Patient Experience team and my role is to work with staff and service users to make improvements to our services

Submitted on 22/04/2014 at 12:24
Published on Care Opinion at 13:29

Dear anonymous

Thanks for taking the time to share your experience. It is heartening to hear that in what must have been a very worrying time for you that our staff treated you in such a courteous and respectful way. It would be great to be able to share your comments with the staff concerned so if you wanted to tell me the ward or service in question I could pass on your kind words.

Regards

Bill

Bill Berry

Service Improvement Programme Manager

South London and Maudsley NHS Foundation Trust

Maudsley Hospital

Denmark Hill

London SE5 8AZ

E: bill.berry@slam.nhs.uk

M: 07825180472

P: 0203228 2726

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