"Miscarriage care at Royal Lancaster"

About: Royal Lancaster Infirmary / Maternity care

(as the patient),

I was on holiday and staying in the Lake District. I was just over 11 weeks pregnant, I started to bleed on the Tuesday and by the Thursday it was extremely heavy and I was in pain. The nearest hospital was Royal Lancaster Infirmary. I arrived at 22.50 hrs at A&E as I had tried the baby unit bell but unfortunately no one answered. I was not seen by anybody until 00.50 by which stage I had passed the foetus down the toilet. When I informed a member of staff that I had done this I was simply told to "flush it".

I was then asked to come back on Tuesday for a scan having told them several times that I was a visitor and did not live in the area. During the entire time, I was not offered any type of pain relief and when my husband and myself realised we'd lost the baby we were understandably distressed and the curtains were closed for us.

I was then fitted in to the Gynaecology department and transferred. The doctors there were super and I was examined by a Junior doctor and then her superior. I was very realistic about the whole experience and I was well aware that I had lost the baby. I was kept in over night and not offered any pain relief until the following morning by which stage it was all over and I was no longer in great pain. I could have asked for some and I am sure I would have been given them.

I had to wait to be scanned and the sonographer was great and delivered the already known bad news very well and was sympathetic. It was hard not to look at the screen where my empty uterus was being displayed! But that is not the hospitals fault as I am sure scans are usually happy occasions.

I was finally discharged mid afternoon and I opted to go for conservative management. I was told to do a pregnancy test 3 weeks later and to check that my hormone levels had returned to normal. The conservative management meant that I would hopefully pass the remaining tissue naturally, which I did, in a service station on the way home.

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Response from University Hospitals of Morecambe Bay NHS Foundation Trust

We are extremely sorry about the care you received. Please could you contact our Patient Relations team on 01539 716621. This will allow us to fully follow up on your concerns and respond directly to you.

Response from Royal Lancaster Infirmary

We apologise for the care you've described at our hospital, which is completely unacceptable and we want to address the issues you've raised. In order for us to investigate fully, please could you contact our Patient Experience team on 01539 795497. We are sorry for our slow response to your comment, which is due to an email alert error.

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