About: Hull Royal Infirmary

I was in HRI over the weekend my treatment was great and so were the staff. My only compliant is they don't cater for Coeliac's and lactose free. In AAU, I had no breakfast,!! only childs size tuna salad for dinner, when it came to my tea there was Nothing,!!!! I asked if they had a Jacket spud the answer was no. I had to get my wife to bring a sandwich in for me, and milk for my drinks.

Story from NHS Choices

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Response from Hull Royal Infirmary

Dear Mr Foster Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. I am sorry to read that you were not provided with food during your stay suitable for your condition. The catering department does have food on the menu each mealtime for patients with coeliac or lactose free diets and I am sorry that this was not offered to you. Please be assured that this will be raised with the staff concerned so that patients with similar requirements can be offered suitable dietry choices. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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