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The nursing staff were very pleasant ...

Story from nhs.uk

"The nursing staff were very pleasant ..."

About: Castle Hill Hospital

(as the patient),

What I liked

The nursing staff were very pleasant and kind. They dealt with difficult patients in a caring manor. The level of care was superb. The food was very good and the portions were of good size. The bed linen were changed every day. Every new patient's bed had been scrubed down and remaid even if it had been made that morning. Overall, I would score the hospital 9/10

What could be improved

Better communication between hospitals. I am under Leeds LGI and we gave CHH all of my details yet 10 days later they still had not contacted LGI which may have assisted diagnosis

Anything else?

Longer visiting hours would help. Reduced or Free carparking charges for immediate family/next of kin

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Responses

Response from Engagement Section Assistant, NHS Hull 14 years ago
NHS Hull

Submitted on 07/05/2009 at 16:21
Published on Care Opinion at 01:00

Dear Mr Thomson

Thank you very much letting us know about your positive experiences at Castle Hill Hospital. It is always pleasing to hear about good experiences.

This hospital is part of Hull and East Yorkshire Hospitals NHS Trust and we have passed your comments on to them so that they are able to inform their staff of your appreciation.

NHS Hull is the organisation responsible for deciding how money is spent on local health services (also known as commissioning), ensuring those services are of high quality and meet local needs.

Thank you once again for taking the time to provide us with your views on our services.

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