"Eye accident"

About: The James Cook University Hospital

Once again James Cook has proven to be an excellent hospital. Last year my father sadly passed away at the hosptial and his care and treatment was unbelievable. The staff could not have been kinder to him and to the family and as a very elderly man he was treated with utmost respect and caring.Recently we were once again plunged into the world of the NHS this time for a severe eye accident. Once again both my and my husbands treatment from the paramedics through to the nurses, porters and consultants could not have been better, caring and supportive, wards spotless and treatment excellent. what can I say, non of us want to end up in a hospital but when we do then James Cook has to be the best one I have ever been to and as a newcomer to the area I have experience of others around the UK.

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Response from The James Cook University Hospital

Good morning Thank you for your feedback regarding the care and treatment you and your family have have received from The James Cook University Hospital. I am pleased to learn that staff were caring and supportive to your late father last year andmore recently, to you and your husband. I shall certainly forward your kind words to the staff involved who I am sure will be very pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk, should you wish to pursue this. Many thanks again for your kind words. With best wishes Mrs Linda Oliver Patient Experience Co-ordinator

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