"lack of communication to patient"

About: Hull Royal Infirmary

I found that the A&E department has a limit on the investigation of illness they are presented with, example, I suffer with COPD which with care and consideration ( no small part due to hospital treatment ) has improved (oxy levels initially 92 up to 97 now . When i get taken to A&E the DR treating me stops when he finds out I suffer from COPD and informs me that all ( my COPD ) is ok and i can go home , It would be helpful if for once (i have been to or taken to 6 or 7 times ) that someone actually investigated my complaint, which is , I have had a bad throat for 16 months with lots of mucus,I have had my GP treat me with various (5-6 )medication , I have been to ENT ( Castle hill ), endoscopy (Hull royal ). I was initially prescribed ( Lansoprazole 30mg ) the upheaval to my system was that great that I had to stop taking it , Now I am taking ( Omeprazole 20mg ) but since the start of my all treatment I have not experienced any change whatsoever in my complaint which I find puzzling, please advise.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience when you attended the Emergency Department at Hull Royal Infirmary. Regrettably, the Emergency Department is not an appropriate service to deal with ongoing conditions unless it has become an emergency situation and therefore you would be discharged back to the care of your GP and the outreach team that supports patients with COPD. I would suggest that you return to your GP and discuss options available to you and perhaps, if appropriate he can arrange another consultation with the hospital specialists that can investigate your condition further in order to determine a suitable and effective treatment plan. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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