"Comunaction and actual help"

About: Leicester Royal Infirmary

I came in on monday the 10th march as i fell slipped of my truck while getting of it, i got treated fine in urgent care then went up to minors where it sai waiting time aprox 2.5hrs well i was waitng over 3hrs. Got seen and xrayed to find out i damaged ligaments in my ankle. I was not told how bad they was and wasnt given crutches as i cant even walk on it at the minute. So i cant do anything and dont know how long its goin to take to heale. This is a joke

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Response from Leicester Royal Infirmary

Dear Mr. Hartley, Thank you for taking the time to post your comment. I am sorry to hear you felt you had a bad experience in our emergency department. I can understand your frustration at the delay in waiting to be seen. Waiting times can vary from the estimate we put up as some patients may need more time than expected. Certain patients may need to be seen by specialist staff who may be tied up elsewhere, and sometimes another patient may need to 'jump the queue' for clinical reasons. Unfortunately there isn't much we can do about this except apologise to you for your wait. Regarding your ankle injury, it seems to me the main issue is one of communication. The current medical evidence advises us to generally avoid prescribing crutches for patients with ankle sprains as it can often lead to joint stiffness and cause more problems than the original injury. (Obviously this may need to be modified on an individual patient basis). We would normally share this information with you, explain how bad we thought your ankle sprain was, and give you an estimate of how long such injuries usually take to heal. We would also normally give you an advice leaflet with instructions on how to look after an ankle injury. I am sorry if this was not the case. I will look into your details this week and feedback to the staff involved. I hope your ankle is healing well. This often takes several weeks and it may be worth asking your GP to check on how you are progressing. Finally, we could look into your concerns more formally if you wish. Please let us know via our Patient Information Liaison Service online: http://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ or email: pils@uhl-tr.nhs.uk or free phone: 08081 788337 Thank you once again for your comments. Yours sincerely, Dr. Pro Mukherjee Consultant in Emergency Medicine University Hospitals of Leicester NHS Trust

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