"Some People Enjoy Pomposity"

About: Newcastle Dental Hospital

I attended the Emergency facility having been in excruciating, blinding pain, for a few days. My dentist gave me a letter of introduction. I arrived there just before 9am - despite my best efforts to arrive at 0830am, I live 25 miles away and needed to marshall three children into the vehicle as well. Everyone at the Dental Hospital was the consummate professional I'd expect: Except one "clinician" who seemed to feel that they were channelling the role of James Robertson Justice in the "Doctor" films. Everybody had to refer to them for their opinion and approval, which, they were only too aware of. That would've been fine but, they felt the need to approach me to chew me out about attending the Emergency Dental Pain Clinic whilst I was in acute Emergency Dental Pain, with a letter from my dentist. Confused? So was I. Yet, some people take advantage of others while they're laid low with illness and I believe this to be the case. Otherwise, to reiterate; everyone else was brilliant. Low waiting times. Thorough, if primitive, diagnostics. Sympathetic staff. Certainly, if you're in a lot of pain, go there.

Story from NHS Choices

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Response from Newcastle Dental Hospital

Thank you for taking the time to leave feedback regarding your recent attendance at the Dental Emergency Clinic. I am pleased that your treatment was successful and that your pain was relieved. The process of training and supporting requires the dental students to check each step of their planned treatment before proceeding further, this is important from a patient safety perspective and also from an educational one as it allows the supervisor to have oversight of the clinical and educational work being undertaken, I am sorry if this was not made clear to you or the manner of this supervision was not supportive. We are very sorry to note that you felt ‘chewed out’ by the staff member regarding your attendance at the clinic. If we have concerns regarding a dentist who sends a patient to us, when we feel that the dentist should have managed their care, then we should raise those concerns with the dentist rather than the patient and we apologize that this did not happen in your experience. Your feedback has been passed onto the management team in the Dental Hospital.

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