"Pregnancy Scare"

About: University Hospital Lewisham

I have recently used Lewisham hospital due to a problem that I was having with my partner's pregnancy. She was having stomach cramps and we wanted to be sure that the pains were nothing serious. We rang up and were told to come to the maternity ward and be checked over. When we arrived we were shown into a bay area, we were left for around 2 hours without any screening process going on my partner. During the 2 hour wait I heard the senior midwife on the ward having numerous conversation with other midwives, management about how she was understaffed and needed bank staff from another floors. I wasn't ears dropping the conversations were fairly vocal and everyone would've been able to hear what was going on. After a while we were seen by a midwife who I must say was very nice! My partner was hooked up to a monitor to check for the babies heart beat. After another 2 hours we were seen by a consultant, again I appreciate that the hospital is very busy. The consultant could not diagnosis what was wrong and requested a cervix scan at around 3pm. He also gave my partner a steroid injection and requested that she stayed in overnight so that they could examine her further and give her the follow up injection. My partner had numerous turns on the heart beat monitor which I appreciate as it assured her that the babies were alright. The next day we were told that when a spot became available for the cervix scan my partner would be given one. Fair enough very busy! My partner waited all day without any scan being done! I asked the midwifes if the scan was going to be possible for that day and was told that it was a very slim possibility! My partner was told during the day that a urine infection had been picked up and she was given antibiotics at around 3pm. Due to the fact that she was not going to get the scan done and the fact that she just could not sleep I asked at around 6pm if we could discharge her so that I could take her home. I asked if we could have the antibiotics to take home but were told that they had not been ordered yet from the pharmacy, even thought they had been written up at 3pm?? I also asked to speak with a consultant. A consultant came round and said that it would be against her advice to go home and that we should wait for the cervix scan that had been requested. So I left my emotionally drained and sleepless partner overnight to wait for the scan. The next day another consultant a 4th different consultant at around 8.30am said that the scan was not needed and that my partner could go home once her notes had been written up which would be about 12pm! All in all it took 4 consultants and 70 hours to diagnose a urine infection. Which takes around 5 secs with a test strip. There seems to be no clear action plans in place, the consultants did not write up notes. How can a prescription take 20 hours to reach the patient/nurse from the pharmacy. The staff were very nice but their end results were shocking!! Very disappointed in the servic

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Response from University Hospital Lewisham

Due to a technical issue you may not have received a response to your comments.

Thank you for your feedback. I can only apologise for the experience you and your partner had. We take all feedback seriously and as a reflection of our practice. I have shared your comments with the Maternity Services Team to help improve the quality of service we deliver in the future.

Kind regards

Patient Experience Team

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