"Rude and lazy staff"

About: St Thomas' Hospital (London)

Do not waste your time going to this hospital. I was kept waiting 6 hours with syringe in my arm. I then had to ask an apprentice for the toilet as the staff just ignored me. Then after 6 hours i was about to leave the 'too busy' staff decided to verbally attack me. Probably because they know they have multiple aggressive security and the police are on speed dial and would take their side. Even the cleaners are rude. Its no wonder there are so many reinforced glasses and multiple security. Aggressiveness begets aggressiveness. Pathetic place.

Story from NHS Choices

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Response from St Thomas' Hospital

Thank you for taking the time to tell us about your visit to Paediatric A&E at St Thomas’. I am glad to hear that your son’s experience was as positive as it could have been in such difficult circumstances. Your kind comments have been shared with the team in Paediatric A&E, who are very encouraged and proud to receive them.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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