About: Queen Alexandra Hospital

I have had the pleasure of being able to have my multiple knee operations in QA over the years after being transferred from the great hospital ( never should have been closed) that was HASLAR. As an ex Army Medic I believe in and demand a very high standard of care from first contact through consultation and finally discharge. Despite the odd small hiccup that comes to all large organisations, I cannot praise highly enough the level of professionalism of all staff who have always offered the best of care and knowledge of their profession to me. I can honestly say that in all the time spent at QA that I have also never seen a member of the public mistreated and trust me, I am very observant. The only gripe I have is that it is pretty difficult to get the information needed when trying to find out information regarding appointment dates etc. I always feel that I am causing the person an inconvenience. It may be only my perception but as someone who talks to customers on a daily basis, sometimes the staff sound, how to say, grumpy. It would be great if there was a way of being able to check an appointment online as I can at my local GP. People can register for the online service and receive a special code so that there are no data protection issues. Other than that, than you and carry on the fantastic work.

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Response from Queen Alexandra Hospital

Thank you for taking the time to write in and tell us of your positive experience. I am pleased to learn that you feel the best care and knowledge is shared with you on your admissions to the Orthopaedic department. In your message you raise concern regarding a grumpy member of staff, if you would like to discuss this further to ensure that learning may take place, then please do not hesitate to contact us on: Email us on: PALS@porthosp.nhs.uk Post: Freepost RSGB-CJUS-YAXK Portsmouth Hospitals NHS Trust Patient Liasion and Advice Service Health Information Office Queen Alexandra Hospital Southwick Hill Road Cosham, Portsmouth PO6 3LY Once again, thank you for taking the time to send us in your kind comments regarding the Orthopaedic services here at Queen Alexandra Hospital.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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