"Left waiting for poor care at HRI"

About: Hull Royal Infirmary Hull Teaching PCT

(as the patient),

I went in to HRI hospital in Hull because I had pains in my stomach. I have a super pubic catheter plus other disabilities. I am blind and have mobility problems. I was leaking from my catheter and my bed was soaked. I asked a number of times to be changed and the staff said they would do it soon. I waited about 4 hours to get my bed changed, my elbow was beginning to get sore with being in the wet. I didn't get any tea offered, but earlier I did have some cereal, once my xray had been done. My catheter was blocked and the doctor was going to put another one in, and told me he would be 5 minutes, I waited for about 3 hours for it to be changed. I was in over night and I was glad to get back to the respite centre.

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Response from Patient and Public Involvement Implementation Manager, Hull PCT

The Trust is sorry that the patient has experienced this level of care and would be keen to learn any lessons from this episode. This level of care is not acceptable for any of our patients and the Trust strives to learn from experiences such as this one. The Trust would value the opportunity to investigate this case and provide a response in full to the individual concerned. To enable investigations please contact Jen Paulls at the Patient Advice and Liaison Service (PALS) who will help resolve any concerns patients and/carers have or direct towards other relevant agencies where appropriate. This is a confidential service and can be contacted by telephone on 01482 623065 or email
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