" I question the level of communication"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Dozer770 (as ),
In mid-February I was telephoned by TRAQS to arrange a physio appointment at PRH.
I received written confirmation in January. When I telephoned your adviser stated the earliest appointment available was in March. In February I was telephoned by a physiotherapist at PRH advising me I could have an earlier appointment. I was offered several days and times.
I chose an appointment in the afternoon. Why did TRAQS not have this information? I then received a letter from TRAQS stating my original appointment was cancelled.
Several days later I received a second letter, again stating my assigned appointment was cancelled.
That’s two calls and three letters. I have no issue with the individuals but question the level of communication and the accuracy of the data input to ensure a fast and effective service.