"Switch-board; you must be joking !"

About: Royal Preston Hospital

Spent 35 minutes trying to contact neurology ward. Sister referred me back to said switch-board. What sort of service is this? Left 10 minutes on an unanswered ringing line. Eventually ward 17 sister answered, person I need "doesn't work thursdays, ring tomorrow" 35 minute runaround ! No help available throughout the whole preston hospital ! Ridiculous.

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Response from Royal Preston Hospital

Thank you for your feedback. Please accept our apologies for your experience. Your comments will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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