"Experience of JCUH"

About: The James Cook University Hospital

I recently attended JCUH occupational health department in order to obtain a blood test for starting an NHS course at the local university. Firstly, I had to travel around 2 and a half hours, which i did not of course mind due to my choice to relocate, and attended the department. I arrived early and they saw me straight away which I was very grateful of. Unfortunately that's where the provisions of 'good' care stopped. I was not asked for 'informed' consent, as I was unaware of exactly what my blood test was actually testing for and I was not explained fully the repercussions of any findings. Personally I find given blood a negative experience as a whole due to past events however this did not help to improve my feelings. I went away from my test to be greeted with a letter a week or two later saying I needed to contact the department urgently. I tried to ring after I returned from work that evening to be told the department was closed and I would have to wait until Monday- 3 whole days! When i eventually got in touch after a rather panicked weekend I was told they nurse had mislabeled the blood bottle, a mistake which would have been picked up on had she had me check, and another sample was required. Due to the distance I was told I could have my blood test taken at my GP at home and the results faxed over. I heard nothing back from this an assumed everything was OK, based on information i had initially been told by the first Nurse, until I arrived at University and was told i'd apparently never had a blood test ( I can assure you they did occur!!) I received a letter to my old home address saying a appointment with your department was needed. When I rang up and explained the situation I was told my second blood test didn't count as there was no proof of ID and a third test was required. By this point I was quite distressed having three tests when just one was required. Eventually i had my third test and was left with a bruise the size of a melon on my arm for entering my first placement (which i can assure you was not very settling for all the Service Users who required their own blood tests!!) . I'm yet again to hear the actual results of my test and was offered no information regarding obtaining these results. Whilst the situation was very distressing for me, due to a terrible phobia of personally having needles, I cant help but be annoyed at the cost to the NHS for simple stupid mistakes and lack of communication which could have easily been rectified.

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Response from The James Cook University Hospital

Good afternoon Thank you for your feedback. The Occupational Health Department at James Cook are sorry to hear about your recent experience with the team and would like to take the time to understand more about your concerns raised in order to provide a fuller response to you, whilst exploring ways in which they can improve their service in the future. We would appreciate you contacting the Occupational Health Manager, Pam McCourt on 01642 282482 or email Pamela.mccourt@stees.nhs.uk with your full name and date of birth as soon as possible. Many thanks Patient Relations

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