"My Dad's Stay in Lister Hospital (Michael Joseph..."

About: Lister Hospital

My Dad was initially admitted into your hospital in September 2013 and was in and out until Christmas Eve of last year as he was eventually diagnosed with lung cancer. On a couple of occasions he was admitted into the Short Stay Unit initially and on each stay we found the level of cleanliness in this unit was disgusting. More importantly the staff did not meet his basic needs as: 1) On visiting him each day, more often than not, we would have to ask for his water jug to be filled up. 2) One time we visited my father was sitting with his trousers around his ankles, he said he had buzzed ages ago and was waiting for someone to come and help him. 3) He was promised a foot stool to reduce swelling on his feet and did not receive this for 2-3 days. 4) Quite often we would arrive as visiting started and he would want us to take him to the toilet immediately as he had buzzed and nobody had answered. On his last visit before passing away, when he was admitted at the beginning of December he was in SSU for approx. 1 week - 10 days and then was moved to level 8. The care on this ward was slightly better in the week but at weekends this deteriorated. We were visiting my Dad again (at the weekend) when he said he needed the commode. I went to ask a nurse for this that was sitting at the nurses station, she blatently ignored me which then meant I had to wait for someone else to acknowledge me. In the meantime my father was still waiting for the commode. After asking on a number of occasions eventually a member of staff appeared with one 14 minutes later, they were too late! After this incident my Dad informed me that this had already happened twice that day and the staff had told him not to worry if he does this happen. I felt this was disgusting that his basic needs could not be met when he was in a sound state of mind and was fully aware of what was going on. My Father also kept telling me that he had seen many different doctors and had to keep telling his story of his illness to each one.

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Response from Lister Hospital

We're very sorry that your experience and that of your father of the care provided to him whilst at the Lister towards the end of last year was so poor. And for that, we're truly sorry - especially given that your father has since died. If you have not done so already, we feel that the very important matters that you've raised should be investigated. Of course they shouldn't have happened at all, but we can at least review what happened to see what improvements can be made. If this is something that you would like us to do, then just email us at generalenquiries.enh-tr@nhs.net and we will take it from there.

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