"Urgent referral"

About: Charing Cross Hospital

My husband attended A/E at 0830 in the morning having had a period of dysphasia (being unable to speak) which has resolved its self.As I couldn't get through to theGP we decided to attend A/E ASAP .On arrival we were met by a lovely receptionist who advised us to see and discuss what had happened with the A/E Gp As my husband had a history of chronic atrial fibrillation we were informed by the gp he had probably had a TIA (trans ishaemic attack) and should be seen by the stroke team and needed to be referred urgently ......We were then informed by the A/E GP that this referral had to be done via our GP so we then had to trudge all the way back to the GP to get a referral. I am at a loss as to why this referral could not have been done whilst we were in A/E.I did ask could the referral be done via A/E but was told no by the A/E GP.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust welcomes your feedback via NHS Choices. Your comments with regard to your experience in the Urgent Care Centre have been passed to service managers. We appreciate your frustration and if you would like us to investigate and respond to this particlar situation please contact the PALS service pals@imperial.nhs.uk If your husband needed to see a specialist urgently he would have been transfered to the A & E department in order to be seen. If the situation was regarded as non urgent the procedure is to request that his own GP makes a referral for an out patient appointment. I hope this is helpful?

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story