"day care unit"

About: Queen Elizabeth Hospital (London)

great care from nurses and diligent about procedures. The ward was small and noisy and overlit and lacks sizeable windows. Food was good. Training hospital so lots of staff to see so obviously communication bewteen them is important and generally seemed ok. I wanted definite info on what i could do at home following discharge (after one day, following hernia repair - eg can i walk outside? how long for?), and i was hoping for more info on my surgery - the asst surgeon spoke to me but not the main surgeon - surprising as the procedure carried out was not the one anticipated. I understand how it was better to discharge me early but unclear about how co-ordinated that process was (still awaiting hernia belt thing after being home 6 days and why would i need it if surgery was successful?). But generally ok, staff who were sure of their roles were great.

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thank you for your feedback regarding our Day Care Unit and I will ensure your comments and passed on to the staff in this area. I would like to apologise regarding some of the issues you have raised, particularly around communication and will share these with our Clinical Director, who is also our lead General Surgical Consultant. We are presently reviewing the written information we give to patients and your comments are very helpful. Thank you for feeding back your experience and if you would like to discuss these issues further, please do not hesitate to contact me. Phil Briggs, Head of Nursing Surgery, Anaesthetics & Intensive Care 020 8836 6000

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