"Top service"

About: Sunderland Royal Hospital

Attended for surgery from Carlisle back in September and stayed for 6 nights. Consultant gave great explanation of nature of the surgery and prognosis. All went well and even got discharged earlier than was expected.He was also clear when met for follow-up clinic attendance. Care of all staff was very good , allowing for usual pressures they are under, in my experience over treatment and several stays with four hospitals over the last two years the actual medical services are not a problem. The problems my family and I experience are usually with admin, eg appointments, contacting by telephone (why can't you deal by e-mail direct with secretaries and other staff as you do in normal business situations), delays when attend clinics and parking. One particularly helpful experience at Sunderland was the availability of a room in an admin building on site for my wife to stay instead of traveling every day , wish all could do the same.

Story from NHS Choices

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Response from Sunderland Royal Hospital

Thank you for taking the time to leave feedback on the NHS Choices website. We will ensure your kind words are shared with the Urology team. It was also helpful to receive your feedback on the less than positive aspects or your experience at City Hospitals and we will also forward these to the relevant departments. Thank you once again and apologies for the delay in responding.

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