"A & E really do care"

About: Queen's Hospital (Romford)

My 88 year old mother had to visit A & E due to a possible stroke as referred by her doctor. We were seen and assessed within 30 minutes. During the next 6 hours she was given an ECG, full blood tests and a CT scan whilst being kept up to date, fed and watered by some of the most courteous and friendly staff. We expected to wait 2 hours for the result of the scan but was given a positive result in about 1.5 hours. The department was obviously busy and the staff remained calm and friendly whatever was thrown at them. I must say that the people who attended with non emergency matters seemed to annoy me a lot more than the staff that had to deal with them. Well done Queens and thank you.

Story from NHS Choices

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Response from Queen's Hospital

Thanks for taking the time to share your mother’s experience. It’s great to hear that she was assessed quickly and received her tests and results in a timely fashion, in some cases exceeding your expectations. Our staff are very busy and they’ll appreciate that you thought they remained calm and friendly. Yours sincerely Flo Panel-Coates Director of Nursing

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