"Hip replacement Shopland ward 9th to 11th January..."

About: Southend Hospital

I returned home yesterday after only 2 nights on Shopland ward recovering from a hip replacement op. I was amazed at the dedication and devotion to duty of all the staff I encountered during my brief stay, from the surgeon to the cleaners. Nothing was too much trouble and I felt cared for and supported at all times. Thanks to this I was out of the hospital, mobile, equipped and with follow up info in a very short time. The staff on the wards on all shifts and at all levels were informed fully of what was needed for my care. I was so relieved as one hears such negative feedback from people at times, I was almost dreading my stay. So listen up if you are down for an op on Shopland ward. You can go in with confidence, you will be cared for and supported, But you must make an effort with your own recovery too, not just leave it to the staff and expect them to make all the pain go away and make you recover with no effort on your part! So thanks to all, with a special mention for the person who brings round the food and drink and went out of her way to help me with my vegan diet requirements, also for her great sense of humour! In my view this ward is a good example of how the NHS is supposed to work, lets hope Shopland ward and the orthopaedic team continue to thrive.

Story from NHS Choices

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Response from Southend Hospital

Many thanks for your kind feedback. I was pleased to learn of your positive experiences about every aspect of your stay. The staff will be really pleased to read your comments and I would like to reassure you that all of these are fed back to the teams involved. I hope you are making a good recovery from your surgery and I would like to wish you well for the future. Steve McEwen Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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