Arriving ca 2pm for visiting to find the car park full. 10 minutes circulating to find a spot with other hapless visitors. On the way in one despairing elderly lady said she had been trying for an hour. She was getting no help or advice, surely the good old British queue is better than the current pot luck. More spaces clearly needed and the entrance and exit lanes are very narrow - how many damaged wheels leave the site I do wonder. The payment system is appallingly bad, no instructions to speak of, the system is not intuitive, the ticket machine hardware small and, low down. totally exposed to bad weather and I'll lit at night. I am still not sure if I complied with ticket time. We were about 6 minutes overstay and I could get no idea what to do about it. A fellow visitor advised theatre was 20 minutes leeway given and that I was OK to leave. And then £1.20 per hour for the privilege which in my opinion is far too much with a negligible reinvestment in a decent system it would seem. If income form parking is used for any purpose than maintaining the parking then that is shameful - the NHS is not a profit making business. I have reluctantly commented and am not usually moved to do so lightly - but this was a deeply irritating and frustrating experience around such a simple issue at a time of stress. It cannot be beyond a better solution. My only other hospital experience; Raigmore at Inverness, car park is huge, car park is free - please reflect.
"Visitors experience"
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
Posted via nhs.uk
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